Your Privacy Is Our Priority
This policy provides a complete and transparent account of how your personal information is collected, stored, and kept secure at bd002.
1 Introduction & Scope
This privacy policy applies to users of the bd002 platform. When you use our services through the bd002 website, mobile application, or any other digital channel, you are considered to have accepted the terms of this policy.
We believe data protection is not merely a legal obligation — it is our ethical commitment to our users. bd002 always handles your information with the utmost care and never sells your data to third parties without your consent.
This policy has been drawn up in accordance with applicable data protection regulations in Bangladesh and international best practices. If you have difficulty understanding any part of this policy, please contact our support team.
2 What Information We Collect
bd002 may collect the following types of information to operate its services smoothly:
2.1 Personal Identity Information
- Full name, date of birth, and national identity card details (for age verification)
- Email address and mobile number
- Residential address
- Username and password provided at account creation (stored in encrypted form)
2.2 Financial Information
- Records of deposit and withdrawal transactions
- Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
- Transaction date, amount, and method
Important note: bd002 never stores your mobile banking PIN, bank password, or card number. All financial transactions are handled through the respective payment service's own security systems.
2.3 Technical & Usage Information
- IP address, browser type, and operating system information
- Cookie and session data
- Logs of which pages were visited on the platform and how long was spent on them
- Game play history and betting records
- Unique device identifier (Device ID)
2.4 Communication Information
- Content of communications made with us via live chat, email, or other channels
- Records of complaints or reviews
3 Use of Information
bd002 uses the information collected for the following purposes:
3.1 Account & Service Management
- Verifying user identity and keeping accounts secure
- Processing deposits and withdrawals
- Maintaining game history and transaction records
- Providing bonus and promotion benefits
- Ensuring customer service and technical support
3.2 Security & Fraud Prevention
- Preventing the opening of multiple accounts or misuse of the system
- Detecting money laundering and other illegal activities
- Monitoring and investigating suspicious transactions
- Ensuring age verification (for users aged 21 and above only)
3.3 Service Improvement
- Anonymous analysis to improve user experience
- Identifying and resolving technical issues on the platform
- Understanding user preferences for new games and services
3.4 Communications
- Sending important updates, security notices, and transaction-related information
- Sending promotional messages based on your consent
4 Cookie Policy
The bd002 website uses cookies to function properly. Cookies are small text files stored in your browser that help improve site functionality.
Cookies we use:
- Essential cookies: To keep login sessions active and ensure security — these cannot be disabled.
- Functional cookies: To remember your preferences (such as language).
- Analytics cookies: To collect site usage statistics — all data remains anonymous.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some bd002 services to not function properly.
5 Disclosure of Information to Third Parties
bd002 does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:
- Service provider partners: Trusted technology partners for payment processing, IT infrastructure, and fraud detection — under strict confidentiality agreements.
- Legal obligations: In response to a court order or a lawful request from a government authority.
- Business changes: In the event of a company merger or acquisition, where the new entity will also be bound by this policy.
- With your consent: When you have given explicit permission.
6 Data Security Measures
SSL Encryption
All data transmission between you and our servers is encrypted using TLS/SSL protocol.
Encrypted Storage
Passwords and sensitive information are never stored directly — industry-standard hashing technology is used.
Audit & Monitoring
Our systems are subject to continuous automated monitoring to detect suspicious activity.
Trained Team
Access to personal data is restricted to authorized personnel only, who follow strict policies.
While bd002 is committed to ensuring the highest level of technical security, no data transmission over the internet is entirely risk-free. It is equally important that you keep your account password secure and do not share it with anyone.
7 Data Retention Period
bd002 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- All data is retained for as long as your account remains active.
- Even after account closure, financial transaction records are kept for a defined period to meet legal requirements.
- Information relating to fraud or disputes is retained until the final resolution of the matter.
- Data for marketing communications is used only for as long as your consent remains valid.
Once the retention period ends, data is securely deleted or anonymized.
8 Your Rights
As a bd002 user, you have the following rights:
- Access: The right to know what information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your data in certain circumstances (subject to legal obligations).
- Objection to processing: The right to object to the use of your data for marketing purposes.
- Withdrawal of consent: The right to withdraw consent for optional data processing at any time.
- Data portability: The right to receive a copy of your data in a specified format.
To exercise these rights, please contact our support team. We will process your request within a reasonable time.
9 Protection of Minors
bd002's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.
If we discover that a minor has created an account on bd002, we will immediately close that account and permanently delete all associated data. If a parent or guardian believes their child has registered on bd002 in any way, they should notify our support team immediately.
10 Changes to This Policy
bd002 may amend or update this privacy policy as needed. For any significant changes, we will:
- Update the date on this page.
- Send an email notification to registered users for material changes.
- Continued use of the site after changes will be considered acceptance of the new policy.
We therefore recommend visiting this page regularly.
11 Cross-Border Data Transfers
Some of bd002's technology service providers may be located outside Bangladesh. In such cases, international data transfers may occur. However, for all such transfers we ensure:
- The receiving party provides protection equivalent to or greater than this policy.
- Data transfers occur solely for the purpose of operating the service.
- Formal agreements are in place with all partners.
12 Contact Us
If you have any questions, concerns, or requests regarding your data under this privacy policy, please do not hesitate to contact us. bd002's support team provides service in both Bengali and English, 24/7.
For data protection requests, please contact us from your registered email address — this will help verify your identity and allow us to process your request more quickly.
24/7 Live Chat
Live chat support is available by logging in directly to the site.
Email Support
Support is available in both Bengali and English.